FAQTechnical & ErrorsWhy did my image/video generation fail w…
Technical & Errors

Why did my image/video generation fail with an error?

Common causes of generation failures include: (1) prompt containing restricted content — rephrase to avoid policy violations; (2) temporary server issues — retry after a minute; (3) account credit balance insufficient — check your credit balance in settings; (4) unsupported characters or extremely long prompts — keep prompts under 500 characters for best results. If a failure occurs due to a system error (not a policy violation), credits are automatically returned to your account. Contact support if failures persist.

Why is my generation stuck or taking too long?What does "NSFW content detected" mean and how do I avoid it?
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