Refund Policy

1. In short

• Unused credits from a purchase can be refunded if you ask within 30 days of the charge.
• Used credits and completed generations are not refundable.
• Failed generations give their credits back automatically.
• Wrong or duplicate charges are refunded if reported within 30 days.
• Card plans renew until you cancel. Cancelling stops the next renewal; there are no part-period refunds.
• Credits never expire and have no cash value.

2. Immediate delivery and the 14-day withdrawal right

Credits and plans are digital content. They are added to your balance as soon as your payment clears, so you can use them straight away.

At checkout you expressly ask us to start delivery immediately and acknowledge that, once the credits are in your balance, you lose the statutory right to withdraw from the purchase within 14 days. Consumers in the European Union and the United Kingdom have that right for purchases where delivery has not started; it ends when delivery starts with your consent. The refunds in this policy are offered in addition, and do not depend on that right.

3. Unused credits: 30 days

Within 30 days of a charge, you can ask for a refund of the credits from that purchase that you have not used.

• If you have used none of them, we refund the full amount of that charge. If you have used some, we refund the unused part in proportion to the credits left from that purchase.
• Bonus and promotional credits (for example extra credits for paying with crypto) are not refundable and are removed with the refund.
• Refunding a plan payment ends that plan. The refunded credits are removed from your balance.
• Card refunds go back to the card you paid with; your bank may take 5–10 business days to show them. Crypto refunds are sent in the coin you paid with, for the US dollar amount refunded, less network fees, to a wallet address you give us.
• We may decline a refund where we see abuse of this policy, such as repeated buy-and-refund cycles or credits spent through a second account.

4. What is not refundable

• Credits you have used, and generations that completed, whether or not you like the result.
• Requests made more than 30 days after the charge, other than the cases in sections 5, 6 and 9.
• The rest of a plan period after you cancel (no pro-rata or part-period refunds).
• Bonus and promotional credits.
• Unused credits when you delete your account.
• Unused credits when we close your account for breaking our Terms or Content Policy.

5. Failed generations

If a generation fails on our side or at the model provider, the credits charged for it go back to your balance automatically, usually within minutes. A prompt our filters block is refused before any credits are taken.

6. Billing errors

If you were charged twice, charged the wrong amount, or charged after cancelling, email [email protected] within 30 days of the charge and we will refund the amount charged in error.

7. Subscriptions and cancellation

• Plans paid by card renew automatically each month or year until you cancel. Cancel any time from Settings → Subscription or the billing portal linked there.
• Cancelling stops the next renewal. The plan stays active, and keeps adding its monthly credits, until the end of the period already paid for.
• Credits already in your balance stay there after you cancel and never expire.
• A renewal charge counts as a new purchase under section 3: if you have not used its credits, you can ask for a refund within 30 days of that charge.
• Plans paid with crypto are prepaid for one period and do not renew.

8. Chargebacks

Please contact [email protected] before disputing a charge with your bank; most billing problems can be fixed without a dispute. If you file a chargeback without contacting us first, we may suspend your account while the dispute is open, and the credits from the disputed purchase, and any plan it paid for, are reversed. We may respond to the dispute with your account, purchase and usage records.

9. If we shut the Service down

If we discontinue PicX Studio entirely, we will give reasonable notice and offer a pro-rata refund of unused credits bought in the previous 12 months.

10. Your legal rights

Where the law of the country you live in gives you a refund or withdrawal right that cannot be waived, that right applies in addition to this policy.

11. How to ask for a refund

Email [email protected] from the address on your account with the date and amount of the charge, and for a crypto refund, the wallet address and network to send it to. Refunds are handled by our support team, not automatically.

Sales are made by Elias Slettemark LLC, 312 West 2nd Street #3964, Casper, WY 82601, USA. Card charges appear on your statement as PICXSTUDIO.COM.